Privacy Policy

1. Introduction

Welcome to Pokhara Heights Resort. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay with us in Pokhara, Nepal. By using our services, you agree to the practices described below.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Full name, email address, phone number, nationality, passport details, and billing information.
• Reservation Information: Stay dates, room preferences, special requests, and payment details.
• Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics tools.
• On-Property Information: CCTV footage in public areas for security purposes and guest safety.

3. How We Use Your Information

Your information is used to:

• Process and manage reservations.
• Verify identity and comply with Nepalese legal requirements.
• Provide personalized guest services.
• Communicate booking confirmations and important updates.
• Improve our website and hospitality services.
• Ensure safety and prevent fraud.

4. Legal Compliance

As a hospitality provider operating in Gandaki Province, Nepal, we may be required to share certain guest registration details with local authorities in accordance with Nepalese tourism and immigration laws. We only disclose information when legally required.

5. Data Sharing and Third Parties

We do not sell or rent your personal information. Limited data may be shared with trusted third-party service providers such as:

• Secure payment processing providers.
• Booking platform partners.
• IT and website hosting providers.

These partners are contractually obligated to safeguard your information and use it only for specified purposes.

6. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance user experience and understand visitor behavior. You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Data Security

We implement appropriate technical and organizational safeguards, including SSL encryption for online transactions and secure storage of guest data. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill reservation purposes, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also request details about how your data is being processed.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18 without parental supervision. We do not knowingly collect personal data from children except as required for reservation and check-in procedures.

11. International Guests

As we welcome guests from around the world, your information may be processed in Nepal. By making a reservation, you consent to the transfer and processing of your information in accordance with this policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be indicated by an updated “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us directly at:

Pokhara Heights Resort
Pokhara, Gandaki Province, Nepal
Email: info@pokharaheights.com